PRO Unlimited Named a Leader in NelsonHall’s Contingent Workforce Management and Managed Service Programs NEAT® Assessment 2021


We are excited to announce that we have been named to the “Leaders” quadrant of NelsonHall's 2021 NEAT analysis for Contingent Workforce Solutions (CWS) and Managed Service Programs (MSP). PRO’s MSP is part of our Integrated Workforce Management (IWM) platform, which delivers the most sophisticated and comprehensive managed services, SaaS and DaaS solutions to the Global 2000 and beyond.

While we were recognized as an overall Leader in the NEAT report, we also ranked as a Leader in four sub-categories: CWS and MSP Transformation, Innovation in Services, Innovation in Technology/Tools, and Geographic Footprint and Scalability. Additionally, the assessment highlighted PRO's overall IWM platform, which provides a framework for optimizing contingent services and technology to meet clients' individual needs.

NelsonHall cited a number of PRO’s strengths based on its assessment, including:

  • - 30+ years of operations in the contingent workforce management industry and predominant focus on niche, hard-to-find, professional/white-collar skillsets
  • - Enablement of client and buy-side organizations to be future-ready based on contingent hiring trends (services and technology)
  • - Maturity of MSP and SOW models, aligned to the PRO IWM platform, to guide clients/other organizations on transforming their contingent workforce solutions
  • - Robust roadmap of proprietary and third-party tech developments and partnerships, bringing unique/exclusive features and functionality as part of its ecosystem
  • - Launch of associated value-adding services (e.g. DirectSource PRO, RatePoint, PRO Unites) supporting the contingent workforce hiring transformation agenda

Our CEO, Kevin Akeroyd, had this to say about NelsonHall’s assessment of PRO:

“Every day we help organizations across the globe navigate the complex and ever-changing workforce landscape taking place in the market. Leveraging the most sophisticated integrated workforce management platform, the industry’s largest data repository and decades of managed services expertise, we are positioned to drive superior outcomes for our clients. Having NelsonHall, one of the most authoritative voices in our space, assess PRO as an overall leader in Contingent Workforce Management Services and also as a Leader in MSP Transformation, Innovation in Services, Innovation in Technology/Tools, and Geographic Footprint and Scalability demonstrates to the industry that we are well positioned to continue to expand our footprint.”

Over the past year, we have introduced several new solutions to our platform, including RatePoint (Enhanced Market Rate Intelligence); DirectSource PRO (includes embedded capabilities from Eightfold AI) PRO Unites for Diversity & Inclusion; and Data-as-a-Service (DaaS). Our recent acquisitions of PeopleTicker and Brainnet also contributed to PRO’s Leader designation.

Nkki Edwards, Principal Analyst with NelsonHall’s HR Technology & Services practice, had this to say about PRO’s designation:

“PRO Unlimited demonstrates relentless drive to leverage data and cutting-edge technology/tools to ensure all clients can compete for, and secure, contingent talent in 2021. Irrespective of the clients’ starting points on the strategic contingent workforce maturity curve, PRO understands their unique business-skills challenges and delivers fit-for-purpose solutions for them.”

Leading contingent workforce industry analyst, Andrew Karpie, also added:

"PRO Unlimited has demonstrated it is aggressively moving to provide customers with what they need to manage non-employee work and services in 2021 and beyond. PRO is transforming itself based on a modern platform approach that integrates service, technology and data/advanced analytics while providing a broad range of options for customers.”

The NelsonHall assessment analyzed the performance of 18 CWS/MSP vendors and categorized them into Leaders, High Achievers, Innovators, and Major Players. Providers were evaluated based on their “ability to deliver immediate benefit” to buy-side organizations and their “ability to meet future requirements” demonstrating the vendor's expertise in guiding clients in an innovation journey over the lifetime of their next contract. The scores from these dimensions were derived from an analyst assessment and feedback from vendor client interviews.

If you’re interested in learning more about how PRO is helping organizations implement winning contingent workforce programs globally, please contact a PRO representative at 800.291.1099 or email at

Disclaimer: The content in this blog post is for informational purposes only and cannot be construed as specific legal advice or as a substitute for legal advice. The blog post reflects the opinion of PRO Unlimited and is not to be construed as legal solutions and positions. Contact an attorney for specific advice and guidance for specific issues or questions.